Shipping Details
Empyra by The Throne Chasers (SMC-PRIVATE) LIMITED
📍 48 AA Commercial Area, Bahria Town, Lahore, Pakistan
📞 0331-7049267
📧 thethronechasers@gmail.com
This document outlines the shipping procedures, timelines, and costs for orders placed through the Empyra online store, operated by The Throne Chasers (SMC-PRIVATE) LIMITED.
Shipping Zones
Empyra currently provides shipping services across all major cities and select areas within Pakistan (Domestic Shipping). International shipping options may be available upon special request.
Order Processing Time
All orders are typically processed and prepared for dispatch within 1 to 3 business days (Monday to Friday, excluding public holidays) after the order is confirmed and payment is verified.
Estimated Delivery Timelines
Once shipped, standard delivery usually takes between 3 to 7 business days to arrive, depending on the delivery location and the courier service’s operational schedule.
Shipping Partners
We partner with reputable national courier and logistics services to ensure reliable and secure delivery of your items. The partner used may vary based on the delivery location.
Tracking Information
Upon dispatch, customers will receive a shipping confirmation email containing a tracking number and a link to the courier’s website, allowing you to monitor the real-time status of your package.
Shipping Charges
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact shipping fee will be clearly displayed during the checkout process before payment.
Free Shipping Threshold
Empyra may offer free standard shipping on orders that meet a specified minimum purchase value, as periodically promoted on the website.
Handling Incorrect Addresses
Customers are responsible for providing the correct and complete shipping address. If a package is returned to us due to an incorrect address provided by the customer, re-shipping charges will apply.
Delivery Attempts
Our courier partners typically make multiple attempts (e.g., two to three) to deliver the package. If delivery is unsuccessful after all attempts, the package will be held at a local depot or returned to Empyra.
Lost or Delayed Packages
While rare, if a package is significantly delayed or confirmed lost by the courier, please contact us immediately. We will initiate a formal investigation with the carrier and, upon confirmation, arrange for a replacement or a full refund.
Packaging Discretion
All products, especially intimate apparel, are packaged in discreet, secure, and unmarked outer packaging to ensure customer privacy.
Peak Season Delays
During high volume periods (e.g., sales events, public holidays), processing and delivery times may be extended. We appreciate your patience during these times.
Contact Information
📍 48 AA Commercial Area, Bahria Town, Lahore, Pakistan
📞 0331-7049267
📧 thethronechasers@gmail.com